Return & Refund Policy

Order Issues: Damaged or Incorrect Items

If your Jones Soda. The Original Craft Soda order arrives with broken bottles or incorrect flavors, please notify us within 7 days of delivery. To help us resolve this quickly:

Take a clear photo of the damaged or wrong items.
Submit your claim via our contact page including your order number and the photo.

We will either replace the affected products or issue a refund, based on your preference.

Changed Your Mind? Returns for Unopened Items

Unopened beverages in their original packaging may be returned within 14 days of delivery. Please note:

You are responsible for return shipping costs unless the return is due to an error on our part.
Returns must be in sellable condition for eligibility.

Once we receive and inspect your returned items, we will process a refund to your original payment method.

Non-Returnable Items

Some products are ineligible for return or refund, including:

Opened beverages
Items past their best-by date
Sold-out limited-edition drops
Products designated as clearance or final sale at purchase

How to Initiate a Return

Contact us via our store’s contact page with your order number and a brief explanation of the issue.
Wait for return instructions before sending any items back to avoid misplacement.

Refund Processing and Timing

After your return is approved and processed, refunds will be issued to your original payment method. Please allow 5-10 business days for the refund to appear in your account. If you do not see the refund after this period, contact us for assistance.

Exchanges

If you prefer exchanging your purchase for a different Jones Soda flavor rather than receiving a refund, please mention this when you reach out. We will verify availability and guide you through the process.